I got a phone call this morning from my father. He asked me whether he could offer to NEC to fix his PC without the guarantee card because his PC got a display trouble recently. After I gave him a note PC for his birthday present in 2005, the PC had broken within a year. But, he was not in trouble at that time, because NEC was famous for the greatest support in Japan, a staff came and checked the PC, and fixed completely.
I know if a PC had a hardware trouble within one year, the PC has a higher possibility of breakdown. So, I ordered extra 3 years guarantee after that. But I had NEC send the application form to my father's house, so I don't know the contract at all.
I said that I would e-mail him after checking my copy of the guarantee order form. However I could not log-in to NEC user site. If I was unable to log-in, I could not see the order information, so I decided to call to the support center at 9 a.m. sharp when it would be opened to request a new user-ID and password.
Although I called a toll-free phone number, the line was very very busy, so I was holding the phone over 15 minutes. But I felt good because the support was very functional system and the staff was kind. I said to him thanks a lot.
But, as I hung up the phone, I got an e-mail from my father like this.
"I found my guarantee card, I'm sorry for all the fuss, in spite of the early morning.
What??
